Contact information
Customer Support Hours:
Monday to Friday — 9:00 AM to 6:00 PM
Email Support:
contact@lunviero.com
We aim to respond to all inquiries within 24 business hours.
Thank you for choosing LUNVIERO.
Frequently asked questions
What size should i get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart. Westrongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight. Werecommend going up 0.5 size if you normally have half sizesfor a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
Currently, we offer the following secure payment methods:
* All major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
* Apple Pay
* Google Pay
We take additional measures to ensure that every transaction is encrypted and secure.
How long does it take to receive the orders?
Orders are processed within 1–3 business days after payment confirmation.
Delivery typically takes 4–8 business days, depending on your location.
Total delivery time includes both processing and shipping.
We offer free shipping on all orders.
If you're not completely satisfied, you may return your items within 14 days.
How much does shipping cost?
We offer free shipping throughout the United Kingdom.
Can i track my order?
Yes, as soon as your order is shipped, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order status at www.aftership.com/track
What are the return policy?
We offer a 14-day return policy from the date of delivery. To be eligible, items must be in appropriate condition, as determined by our support team upon review.
Return fees are not charged for approved cases.
How do returns work?
To initiate a return request, please contact our support team via email at contact@lunviero.com or through our contact form.
Our team will review your case and provide all necessary instructions to proceed.
Important: Please do not send any items back without prior contact, as all requests must be registered and approved internally.
When will I receive my refund?
Once your request has been approved and processed, the refund will be issued to the original payment method used at checkout.
Processing times may vary depending on your financial institution, typically taking between 3 to 5 business days.
We’d love to hear from you
If you have any questions, please consult our FAQ. If you can’t find the answer you’re looking for, our team will be happy to help.