Refund policy

 

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lunviero.com.

Please note that returns must be approved before being sent back. Return requests should be sent to the following address:

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@lunviero.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, personalized items, gift cards, and final sale items, except where applicable law provides otherwise.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 60-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 60 days for any reason and without justification, subject to applicable legal exceptions.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return & Refund Options

If you have received your order and are not satisfied with the product, you may choose one of the following options, subject to your applicable legal rights:

Option 1 – 50% Refund and Keep the Item

You may receive a 50% refund of the product price and keep the item. If you choose this option, you will not need to return the product.

Option 2 – Return the Item for a Full Product Refund

Alternatively, you may return the product to us. For returns due to a change of mind, the customer is responsible for the cost of return shipping, where permitted by applicable law. Once we receive and approve the returned product, you will receive a 100% refund of the product price, subject to any applicable legal deductions.

Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card provider to process the refund.

Where required by applicable law, refunds for eligible cancellations will also include the cost of standard delivery paid at the time of purchase. Additional costs for upgraded or express delivery are not refundable where permitted by law.

If more than 15 business days have passed since your refund was approved, please contact us at contact@lunviero.com.