Contact information

Customer Support Hours:
Monday to Friday — 9:00 AM to 6:00 PM

We aim to respond to all inquiries within 24 business hours.

Thank you for choosing LUNVIERO.

SIZE UK	FOOT LENGTH (CM)
3	24.5
4	25.5
5	26
6	26.5
7	27
8	27.5
9	28
10	28.5
11	29
12	29.5
13	30

Our Shoes & Loafers are true to size, but might end up being on the small side. keep in mind that loafers don't have laces, so they are made thighter than normal shoes. If you are unsure about your size, take one size up for loafers to make sure they will fit perfect. We recommend going up 0.5 size if you normally have half sizes for a better fit.

To find your perfect size, please check the foot length in CM provided. These are 100% accurate with the shoe.

If your size is not available, take the next down size (for example you have a 9 but the next available size is 10 we recommend you to go with 10)

Frequently asked questions

All our clothes are based on standard sizing and most of the products come with a tailor made size chart. Westrongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.

Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight. Werecommend going up 0.5 size if you normally have half sizesfor a better fit.

To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.

We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.

Currently, we offer the following secure payment methods:

* All major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
* Apple Pay
* Google Pay

We take additional measures to ensure that every transaction is encrypted and secure.

Orders are processed within 1–3 business days after payment confirmation.

Delivery typically takes 4–8 business days, depending on your location.

Total delivery time includes both processing and shipping.

We offer free shipping on all orders.

If you're not completely satisfied, you may return your items within 14 days.

We offer free shipping throughout the United Kingdom.

Yes, as soon as your order is shipped, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order status at www.aftership.com/track

We offer a 14-day return policy from the date of delivery. To be eligible, items must be in appropriate condition, as determined by our support team upon review.

Return fees are not charged for approved cases.

To initiate a return request, please contact our support team via email at contact@lunviero.com or through our contact form.

Our team will review your case and provide all necessary instructions to proceed.

Important: Please do not send any items back without prior contact, as all requests must be registered and approved internally.